Refunds

1. Overview
We offer digital products that are instantly accessible once payment is confirmed. Due to the nature of these Products (e.g., downloadable files, eBooks), we have specific guidelines regarding refunds. This policy outlines the conditions under which a refund may or may not be issued.

2. No Refunds for Downloaded Products
Once a Product has been downloaded or accessed, we generally do not offer refunds. Digital Products are intangible and cannot be “returned” in the same way as physical goods. By completing a purchase, you acknowledge and agree to these terms.

3. Exceptional Circumstances
Despite this policy, we understand that exceptional circumstances may arise. We may review refund requests on a case-by-case basis in the following situations:

  1. Technical Issues
    • If you encounter irreparable technical problems preventing you from using or accessing the Product, and our support team cannot resolve the issue, we may consider issuing a partial or full refund.
  2. Incorrect or Duplicate Purchases
    • If you accidentally purchased the same digital Product multiple times, please contact us immediately. We may verify your claim and issue a refund for the duplicate charge(s).
  3. Non-Delivery of the Product
    • In rare cases, you may not receive an email or link to download the Product due to a technical glitch (e.g., internet issues, spam filters). If this happens, please contact us; if we cannot resolve the issue promptly and ensure delivery, you may be eligible for a refund.

4. Refund Request Process
To request a refund, please take the following steps:

  1. Contact Customer Support: Email us at support@outoftheblackfitness.com or use our online contact form within 30 days of your purchase.
  2. Include Necessary Details: Provide the order number, proof of purchase, and a detailed explanation of the reason for the refund request.
  3. Await Our Response: We will review and respond to your refund request within 24-48 Hours.

5. Refund Determination

  • Our team reviews each request individually. We may ask for additional information to determine the validity of the claim.
  • If approved, refunds will be processed to the original payment method. Depending on your payment provider, refunds can take 3-5 business days to appear in your account.

6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our Products after policy changes are posted constitutes your acceptance of the revised policy.

7. Contact Us
If you have any questions about our Refund Policy, feel free to reach out:

  • Email: support@outoftheblackfitness.com